Cancellation and Refund Policy
If Three Mountain Family Hikes Cancels
Three Mountain Family Hikes® reserves the right to cancel or re-schedule any outing at any time without notice. Weather, safety hazards, wildlife activity, fire alerts, fire bans, park and trail closures, low registrations or other circumstances may occur; however, we will attempt to give as much advance notice as possible to our customers.
If Three Mountain Family Hikes® cancels a trip due to reasons stated above or for an unforeseen incident, a full refund will apply. Additionally, some activities and hikes may have their locations changed without notice due to the weather, safety hazards, wildlife activity, fire alerts, fire bans, park and trail closures. Participants will be informed of a change in location at the very latest at the meeting place before we proceed onto the trail or engaging in the activity. If the program needs to be rescheduled, we will do our best to book registrants to another program on another date. If we are unable to reschedule, a full refund will apply.
If You Need To Cancel
Please email me at Lynda@threemountainfamilyhikes.ca to advise me of your cancellation, and provide the date and program you were attending.
The following cancellation policies apply:
● You will be charged the full amount at the time of booking.
● You will receive a full refund up to 72 hours (3 days) prior to the date of the program(s) less a $10.00 non-refundable booking fee per person.
● If the cancellation is requested less than 72 hours (3 days) prior to the date of the program(s), the full amount of the program is non-refundable.
● Full refund or option to reschedule if Three Mountain Hikes® needs to cancel for circumstances beyond our control, up to and including the day of the trip.
● No Refund for a No Call/No Show on the date of the program(s)
Exceptions – I completely understand that some things are beyond our control, such as unexpected road closures, car problems and sudden changes in mountain weather. In addition, as a parent, I have said goodnight to a healthy child, only to be woken up at 3:00 a.m. by a sick child. Please email me directly to discuss these types of situations so we can determine a mutually agreeable solution.
Cancellation and Refund Policy Continued
Right To Decline Any Participant
Three Mountain Family Hikes™ reserves the right to decline any participant, at any time, as a member on any trip. An example, but not limited to, is inappropriate gear for the activity, i.e. open-toe sandals for a hiking program.
As a participant, it is essential to give full disclosure on the medical information form so Three Mountain Family Hikes™ can be appropriately prepared for an emergency, should one occur. Failing to disclose all medical/ health information will result in the cancellation of the registered program enrolled, and a refund will not be provided.
No Pet Policy, Other than Service Animals
I love dogs. I have one, but she needs to stay at home, as will your dog or any other pets. My insurance does not cover hiking with dogs. Certified service dogs/other certified service animals are an exception. If you arrive with a family pet, I or any employee of Three Mountain Family Hike® will automatically cancel your participation in the event, and no refund will be provided. Thank you for your understanding.
Non-Medicinal Drug, Alcohol and Smoking Policy
Three Mountain Family Hikes™ will not tolerate the use of non-medicinal drugs, alcohol and smoking during an event hosted by us and reserves the right to ban the participant(s), with no refund provided. In addition, we reserve the right to contact the appropriate authorities to deal with situations involving illegal substance abuse.
Updated June 8, 2023